CUSTOMER SERVICE

Available

JOB SUMMARY

The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.

RESPONSIBILITIES

  • Respond to incoming queries from internal and external customers and where necessary resolve and escalate issues as needed.

  • Provide information and quote prices for all services.

  • Communicate, and coordinate all and transportation arrangements, territory management and business trips.

  • Improve the Customer friendliness and ease of use of Customer Facing Solutions.

  • Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.

  • Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically.

  • Uses product knowledge to provide alternative solutions to customers’ issues

QUALIFICATIONS:

  • Bachelor's Degree preferred but not required

  • Customer service and marketing experience preferred

  • Ability to multi-task and prioritize

  • Critical thinking and problem solving skills

  • Proficient with Microsoft Office (Word and Excel)

  • Superior interpersonal and written/oral communication skills

  • Team player

  • LinkedIn
  • Instagram
  • Facebook

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