The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.


  • Respond to incoming queries from internal and external customers and where necessary resolve and escalate issues as needed.

  • Provide information and quote prices for all services.

  • Communicate, and coordinate all and transportation arrangements, territory management and business trips.

  • Improve the Customer friendliness and ease of use of Customer Facing Solutions.

  • Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.

  • Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically.

  • Uses product knowledge to provide alternative solutions to customers’ issues


  • Bachelor's Degree preferred but not required

  • Customer service and marketing experience preferred

  • Ability to multi-task and prioritize

  • Critical thinking and problem solving skills

  • Proficient with Microsoft Office (Word and Excel)

  • Superior interpersonal and written/oral communication skills

  • Team player

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